Refund policy

Return Conditions


Product Return:
The receiver has the right to withdraw from the contract within seven days after receiving the goods and without paying a criminal condition. In order to make the return transactions in accordance with the General Communiqué on the Tax Procedure Law No. 385, the buyer must signed the return sections of the lower part of the 2 invoices of the seller with the goods after completing the complete and correct way and then sending a copy to the seller with the product. The right of withdrawal starts from the day the goods are delivered to the buyer. The refund of the refundable products or products must be covered by the buyer.

There is no right to withdraw for the goods prepared in line with the requests and/or their personal needs.

If the buyer uses the right of withdrawal, the seller shall return the total price he has received within ten days after the invoice containing the withdrawal notification and the consumer who puts the consumer under the debt without any expense to the consumer.

The existence of a reason that makes the value of the goods taken impossible or the existence of a reinstatement does not prevent the exercise of the right to withdraw. However, if the decrease in value or the impossibility of the refund is due to the consumer's defect, the seller must compensate the value or decrease in the value of the goods.

The general refund time is 7 days for each product taken. During this period, the refund of products in the form of products that have been opened, used, destroyed, destroyed and so on. The return must be made with the original packaging.

In the case of any opening, deterioration, breakage, destruction, tearing, tearing and other situations in the product and packaging taken in the product taken, the product shall not be refunded and the product is not returned if the product is delivered to the recipient and the price is not refunded.

For product refund, the situation should be forwarded to customer service as a priority. The information of the product as a refund is sent to the customer by the seller. After this interview, it should be delivered to the seller through the cargo company that makes the delivery to the recipient address with the invoice containing the information about the product return. The return product that reaches the seller is considered to be a refund if it meets the conditions specified in this agreement, and the repayment is made to the buyer credit card/account. The product is not refunded without returning the product. The time of refunds of the refunds made to the credit card is at the savings of the relevant bank.

If the shopping is made by credit card and in installments, the refund procedure will be applied to the credit card as follows: If the buyer conveys the purchase request in installments, the Bank makes its repayment to the buyer in installments. After paying the entire product price to the bank at a time, the return amounts requested in order not to be victimized in the case of the return of the installment expenditures made from the bank pulp to the credit card of the buyer are transferred to the bearer's accounts in installments. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the account date of the card does not coincide, each month will be reflected on the card 1 (one) refund and the installments paid before the return of the installments after the sale of the installment, the number of installments paid before the return will receive more months and will take the month before the return. It will fall from its existing debts.

In case of refund of the goods and services purchased by card, the seller cannot pay the buyer with cash in accordance with the contract he made with the bank. The member workplace, ie the seller, will refund through the relevant software in case of a refund process, and the member workplace, ie the seller is obliged to pay the relevant amount to the bank or offsetting, the buyer cannot be paid in cash in accordance with the procedure specified. The return to the credit card shall be made by the bank in accordance with the above procedure after the buyer pays the price to the bank at a time.

Article 10 - Privacy

The information provided by the BUYER to the seller will not be shared with the third parties by the seller in order to pay the information specified in this agreement.

The seller will only be able to explain this information within the framework of the existence of administrative/ legal obligation. Within the scope of any judicial investigation documented by the research license, the seller may provide the relevant authority if he holds the requested information.

Credit card information is never stored, credit card information is used only to provide provision to the relevant banks during the collection process and deleted from the system after the provision.

Information such as e-mail address, mail address and telephone of the buyer is used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information can be sent to the recipient after approval.

ARTICLE 11 - In case of a dispute, the authorized court and execution offices

In the event of a dispute arising from the implementation of this agreement, the consumer arbitration committees and the consumer courts of the Buyer or SELLER are authorized until the value announced by the Ministry of Industry and Trade in December each year.

In the event of the order, the buyer is deemed to have accepted all the conditions of this agreement. …/…/…